Refund Policy

At UpSpot Limited, we are committed to delivering high-quality digital marketing and consulting services. Due to the nature of our work, the time invested by our team, and the costs associated with campaign setup and execution, we adhere to a strict refund policy as detailed below.

1. Agency Retainers & Service Fees

All monthly retainer fees and setup fees paid to UpSpot Limited are non-refundable. When a client signs a service agreement and makes a payment, our team immediately allocates time, resources, and proprietary strategies toward their account.

2. Third-Party Ad Spend

It is explicitly understood that any advertising budgets allocated to third-party platforms (e.g., Meta Ads, Google Ads, TikTok Ads) are paid directly by the client to those platforms.

3. Cancellations

Clients may cancel their month-to-month service agreements by providing a standard 30-day written notice, as stipulated in their specific master service agreement (MSA). No prorated refunds will be issued for partial months of service if a cancellation occurs mid-cycle.

4. Exceptional Circumstances

In the rare event of a billing error or duplicate charge directly on behalf of UpSpot Limited's service fees, clients must notify us within 7 days of the transaction. Validated billing errors will be rectified and refunded to the original payment method within 5-10 business days.

Contact Us

For any questions regarding billing or this policy, please reach out to:

• Email: upspotlimited@gmail.com
• Phone: +880 1673142097
• Address: Plot# 87, BNS Center, Sector-07, Uttara, Dhaka - 1230, Bangladesh